Returns

  • Call 03227127439 to create your return request

  • Repack your ShamaElectronics.PK parcel securely with the product in the original undamaged manufacturer's packaging you received, on the time of delivery

  • Attach the return label, that you received with your order, to the top of the parcel (ensure that the delivery label is covered/secured)

  • Send To Our Shama Electronics Head Office Branch
    Address: ShamaElectronics.PK, Katchehry Bazar, Block 4, Punjab 40100

Returns Policy

  1. If your product is defective / damaged or the order is Incorrect/Incomplete at the time of delivery, please contact us within the applicable time period of return. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
  2. Please note that not all products are eligible for a return, if the product is "No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is Incorrect (different than the one presented on our website) / Incomplete (missing parts)
  3. Delivered Product is “No longer needed”* (implies that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) *Eligible for selected products only

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of ShamaElectronics.PKpackaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is not refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

Payment Method Refund Option Refund Time
1 Link Bank Transfer Bank Deposit 20 working days

Modes of Refund

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds for these modes cannot be processed.